FAQ

Delivery

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    SMARTNSHOP EXIM FAQ  QUESTION & ANSWERS

     

    I.      PAYMENTS 

     

     

    A.     HOW CAN I MAKE PAYMENTS ON MY PURCHASES WITH SMARTNSHOP?

    YOU CAN MAKE PAYMENTS TO SMARTNSHOP USING CREDIT CARDS, DEBIT CARDS AND NET BANKING

    YOU CAN PAY USING YOUR VISA, MASTER CARD OR AMERICAN EXPRESS CARD, WHICH HAS BEEN ISSUED IN INDIA OR PAY VIA PAYPAL FOR INTERNATIONAL PAYMENTS.

    YOU MAY ALSO USE A CREDIT CARD ISSUED BY A FOREIGN BANK, HOWEVER YOU WILL BE REQUIRED TO PROVIDE A COPY OF THE CREDIT CARD (SHOWING ONLY FIRST FOUR AND LAST FOUR DIGITS OF THE CARD NUMBER) AND A VALID PHOTO ID PROOF OF THE CARDHOLDER. THIS IS AS PER FRAUD PREVENTION REQUIREMENTS OF INDIAN PAYMENT GATEWAYS.

    WE ACCEPT ALL DEBIT CARDS FOR YOUR PURCHASE.

    YOU CAN ALSO PAY FOR THE PURCHASE USING NET BANKING. PLEASE FIND BELOW THE NET BANKING DETAILS FOR SMARTNSHOP 

    ACCOUNT NAME: SMARTNSHOP EXIM
    ACCOUNT NO: 6039201000089
    BANK: CANARA BANK LTD 
    BRANCH: SARAVANAMPATTI, COIMBATORE- 641035
    IFS CODE: CNRB0006039

    B.     HOW DO I MAKE PAYMENTS USING DEBIT CARDS, CREDIT CARDS, E-WALLETS, PAYPAL? HOW DOES IT WORK?

        CREDIT OR DEBIT CARDS OR PAYPAL IS THE EASIEST WAY TO MAKE PAYMENTS ONLINE. WHILE CHECKING OUT YOUR ORDER, YOU WILL BE REDIRECTED TO THE PAYMENT GATEWAYS OR PAYPAL WEBSITE. BE SURE TO FILL IN CORRECT DETAILS FOR FAST & HASSLE-FREE PAYMENT PROCESSING. AFTER A SUCCESSFUL CARD PAYMENTS OR PAYPAL PAYMENT, A PAYMENT ADVICE WILL BE AUTOMATICALLY GENERATED TO WWW.SMARTNSHOP.COM SYSTEM FOR YOUR ORDER. IT'S FAST, EASY & SECURE. PAYPAL ONLY ACCEPTS UNITED STATES DOLLAR ONLY NOT INDIAN RUPEE.

    C.      DOES SMARTNSHOP PROVIDE INSTALLMENT SCHEMES FOR HIGH PRICED PRODUCTS?

      WE DO NOT HAVE AN INSTALLMENT SCHEME RIGHT NOW WILLAVAILABLE FEATURE. HOWEVER, YOU MAY CONTACT YOUR CREDIT CARD ISSUING BANK TO CONVERT YOUR PURCHASES INTO EASY MONTHLY INSTALLMENTS.

    D.     IS IT SAFE TO ENTER MY BANKING INFORMATION ONLINE WHILE SHOPPING ON SMARTNSHOP?

    SMARTNSHOP DOES NOT COLLECT OR STORE YOUR CREDIT CARD ACCOUNT INFORMATION. THIS INFORMATION IS USED AS AN INPUT DIRECTLY ON THE PAYMENT SCREEN OF THE PAYMENT GATEWAY, AUTHORIZED BY YOUR CREDIT CARD ISSUING COMPANY.

    E.     CAN I PROVIDE MY CREDIT/DEBIT CARD ACCOUNT DETAILS OVER THE PHONE?

    THIS OPTION IS NOT AVAILABLE CURRENTLY.

    F.     DO I HAVE AN OPTION OF CASH ON DELIVERY FOR MY SMARTNSHOP PURCHASE?

    THIS OPTION IS AVAILABLE SOME PRODUCTS CURRENTLY. BUT NOT AVAILABLE ALL ITEMS OUR WEBSITE

    WHEN DOES THE MONEY GET DEBITED FROM MY ACCOUNT?

    THE AMOUNT IS AUTOMATICALLY DEBITED AS SOON AS YOU COMPLETE THE ONLINE TRANSACTION PROCESS ON THE SECURE PAYMENT GATEWAY

    G.     I JUST RECEIVED MY CREDIT CARD BILL AND I HAVE BEEN BILLED MORE THAN THE AMOUNT CHARGED BY CART2INDIA AT THE TIME OF MY PURCHASE. WHY?

    THIS IS PROBABLY DUE TO A "FOREIGN USAGE" SURCHARGE LEVIED BY SOME CREDIT CARD ISSUERS AND TYPICALLY HAPPENS FOR A COUPLE OF REASONS AS BELOW. HOWEVER, PLEASE CONTACT YOUR BANK FOR FURTHER INFORMATION

    Ø  YOU USED AN INDIA-ISSUED CREDIT CARD AS A USD PAYMENT METHOD ON AN INTERNATIONAL PAYMENT GATEWAY LIKE PAYPAL

    Ø  YOU USED A NON-INDIA ISSUED CREDIT CARD AS AN INR PAYMENT METHOD

    H.     WHAT SHOULD I DO IF MY PAYMENT FAILS?

    IN CASE OF SUCCESSFUL PAYMENT, YOU WILL RECEIVE AN EMAIL CONFIRMATION FROM SMARTNSHOP. IN CASE OF A PAYMENT FAILURE, PLEASE RETRY ENSURING:

    INFORMATION PASSED ON TO PAYMENT GATEWAY IS ACCURATE, I.E. ACCOUNT DETAILS, BILLING ADDRESS, PASSWORD (IN CASE OF NET BANKING)

    YOUR INTERNET CONNECTION IS NOT DISRUPTED IN THE PROCESS

    IF YOUR ACCOUNT HAS BEEN DEBITED AFTER A PAYMENT FAILURE, IT WILL BE ROLLED BACK AFTER CONFIRMATION FROM THE BANK. IT WILL TAKE ABOUT 7-10 BUSINESS DAYS FOR THE REFUND. YOU CAN CONTACT OUR CUSTOMER SUPPORT EXECUTIVE WITH YOUR ORDER NUMBER OR SEND AN EMAIL TO SUPPORT@SMARTNSHOP.COM FOR ANY CLARIFICATIONS.

     

    I.      CAN I TRANSFER TO SMARTNSHOP EXIM BANK ACCOUNT?

         YES. YOU CAN TRANSFER OUR BANK ACCOUNT FOR ORDER FROM RS.50, 000 TO 5 LAKHS, ORDERS ONLY PROCESSING FOR BULK ORDERS OR INTERNATIONAL ORDERS. DO YOU NEED MORE CLARIFICATION KINDLY CONTACT US –SMARTNSHOPCBE@GMAIL.COM

     

     

     

    I.      CANCELLATIONS

     

    1)     WHY WAS MY ORDER NOT PROCESSED BY SMARTNSHOP

    IMPORTED CATALOGUE- WE SHARE OUR INVENTORY WITH OUR SUPPLIERS ABROAD, WHERE THERE IS A VERY LOW POSSIBILITY OF PRODUCT GOING OUT OF STOCK. ALSO, WE RELY ON OUR MERCHANTS TO PUBLISH ACCURATE WEIGHT OF ALL THE PRODUCTS LISTED, BASED ON WHICH WE CALCULATE THE SHIPPING COST OF YOUR PURCHASE. MERCHANTS SOMETIMES PUBLISH INCORRECT WEIGHTS, WHICH WE KNOW ONLY AFTER THE PRODUCT REACHES OUR WAREHOUSE. IN SUCH SCENARIOS, WE WOULD CONTACT YOU AND TAKE AN APPROVAL FOR THE DIFFERENCE IN PRICE OR AN ALTERNATIVE PRODUCT. IF YOU DO NOT WISH TO INCUR THE ADDITIONAL COST OR THE ALTERNATIVE PRODUCT, WE WILL CANCEL YOUR PURCHASE. PLEASE REFER TO THE REFUND POLICY FOR FURTHER INFORMATION ON REFUNDS.

    DOMESTIC CATALOGUE– WE SHARE OUR INVENTORY WITH OUR SUPPLIERS IN INDIA WHERE THERE IS A VERY LOW POSSIBILITY OF PRODUCT GOING OUT OF STOCK. IN A SCENARIO WHERE THE PRODUCT IS OUT OF STOCK, WE WILL CONTACT YOU FOR AN ALTERNATIVE PRODUCT OR TO CANCEL YOUR PURCHASE. PLEASE REFER TO THE REFUND POLICY FOR FURTHER INFORMATION ON REFUNDS.IN THE EVENT OF YOUR PURCHASE NOT MEETING THE AGREED DELIVERY TIMELINE; YOU HAVE THE OPTION TO CANCEL YOUR PURCHASE FOR A COMPLETED REFUND. PLEASE CONTACT OUR CUSTOMER SUPPORT EXECUTIVE FOR FURTHER INFORMATION

    2)     CAN I CANCEL THE ORDER AFTER IT IS PLACED?

    WE AT SMARTNSHOP STRIVE TO PROVIDE YOU WITH THE BEST POSSIBLE EXPERIENCE WHILE YOU SHOP WITH US ONLINE.

    IMPORTED CATALOGUE - YOU CAN CANCEL YOUR PURCHASE WITHIN 24 HOURS FOR ORDER PLACEMENT. THIS INCLUDES ITEMS PURCHASED ON SALE. THE REFUND AMOUNT WILL BE CREDITED BACK ON YOUR PAYMENT METHOD. ANY CANCELLATION AFTER 24 HOURS OF YOUR PURCHASE WOULD LEVY CANCELLATION CHARGES. PLEASE REFER TO THE REFUND POLICY FOR FURTHER INFORMATION ON REFUNDS.

    DOMESTIC CATALOGUE – YOU CAN CANCEL YOUR PURCHASE BEFORE THE ITEM HAS BEEN SHIPPED FROM OUR WAREHOUSE. THE REFUND AMOUNT WILL BE CREDITED BACK ON YOUR PAYMENT METHOD. ANY CANCELLATION AFTER THE ITEM HAS BEEN SHIPPED FROM OUR WAREHOUSE WOULD LEVY CANCELLATION CHARGES. PLEASE REFER TO THE REFUND POLICY FOR FURTHER INFORMATION ON REFUNDS.

    3)     CAN I MODIFY MY ORDER AFTER PLACING IT?

    MOST ORDERS YOU PLACE ON SMARTNSHOP ENTER THE SHIPPING PROCESS VERY QUICKLY SO WE CAN GET YOUR ITEMS TO YOU AS SOON AS POSSIBLE. IMPORTED CATALOGUE - IF YOU WANT TO MODIFY YOUR PURCHASE, PLEASE CONTACT OUR CUSTOMER SUPPORT EXECUTIVE WITHIN 24 HOURS OF YOUR PURCHASE ONLY. DOMESTIC CATALOGUE - IF YOU WANT TO MODIFY YOUR PURCHASE, PLEASE CONTACT OUR CUSTOMER SUPPORT EXECUTIVE IMMEDIATELY. ORDERS ALREADY IN THE SHIPPING PROCESS CANNOT BE MODIFIED.

    4)     WHEN WILL I RECEIVE MY REFUND FOR A PURCHASE WHICH HAS BEEN CANCELLED?

    THE REFUND AMOUNT WILL BE CREDITED BACK ON YOUR PAYMENT METHOD WITHIN 15 WORKING DAYS.

    5)     WILL I GET A COMPLETE REFUND WHEN MY PURCHASE IS CANCELLED?

    IMPORTED CATALOGUE - ANY PURCHASE CANCELLED BY SMARTNSHOP DUE TO STOCK OR PRICING ISSUES WILL BE ELIGIBLE FOR A FULL REFUND OF THE AMOUNT THROUGH YOUR METHOD OF PAYMENT. ANY CANCELLATION OF THE PURCHASE BY YOU WITHIN 24 HOURS OF ORDER PLACEMENT WILL BE ELIGIBLE FOR A FULL REFUND. ANY CANCELLATION OF THE PURCHASE BY YOU AFTER 24 HOURS OF ORDER PLACEMENT WILL LEVY CANCELLATION CHARGES AS FOLLOWS

     

    DAYS FROM PURCHASE DATE REFUND ELIGIBLE

    1 – 3 DAYS 80% OF PURCHASE VALUE

    4 DAYS AND ABOVE 50% OF PURCHASE VALUE

     

    DOMESTIC CATALOGUE - ANY PURCHASE CANCELLED BY SMARTNSHOP DUE TO STOCK WILL BE ELIGIBLE FOR A FULL REFUND OF THE AMOUNT THROUGH YOUR METHOD OF PAYMENT. ANY CANCELLATION OF THE PURCHASE BY YOU PRIOR TO THE SHIPPING PROCESS WILL BE ELIGIBLE FOR A FULL REFUND. ANY CANCELLATION OF THE PURCHASE BY YOU FOR AN ITEM, WHICH HAS ALREADY BEEN SHIPPED, WILL BE ELIGIBLE FOR A REFUND OF 80% OF THE PURCHASE VALUE.

    II.     SHIPPING & DELIVERY

     

    1.     WHEN WILL I RECEIVE MY PURCHASE?

    WE DO NOT HOLD STOCKS OF ANY PRODUCTS. WE ATTEMPT TO PROCESS EVERY ORDER WITHIN 24 HRS. EXACT SHIPPING TIME DEPENDS ON THE AVAILABILITY OF CERTAIN PRODUCTS AND WILL BE COMMUNICATED DURING THE PURCHASE PROCESS. 

    IMPORTED CATALOGUE - WE BACK ORDER YOUR PURCHASE WITH OUR SUPPLIERS ACROSS THE WORLD. OUR STANDARD DELIVERY TIMELINE IS 14 DAYS FOR METRO CITIES (DELHI, MUMBAI, KOLKATA, CHENNAI, HYDERABAD & BANGALORE) AND 16-20 DAYS FOR TIER II CITIES. THIS IS TO ALLOW TIME FOR INTERNATIONAL SHIPPING. 

    DOMESTIC CATALOGUE – WE BACK ORDER YOUR PURCHASE WITH OUR SUPPLIERS IN INDIA. OUR STANDARD DELIVERY TIMELINE IS 5 DAYS FOR METRO CITIES (DELHI, MUMBAI, KOLKATA, CHENNAI, HYDERABAD & BANGALORE) AND 8 DAYS FOR TIER II CITIES.

    2.     DO WE DELIVER PRODUCTS OUTSIDE INDIA?

    CURRENTLY WE DELIVER ONLY WITHIN INDIA. YOU CAN PLACE AN ORDER ON OUR WEBSITE FROM ANYWHERE IN THE WORLD; HOWEVER PLEASE ENSURE THAT THE DELIVERY ADDRESS IS WITHIN INDIA.

    3.     WHAT IS THE COURIER SERVICES THAT SMARTNSHOP USE?

    OUR COURIER PARTNERS SHIP IMPORTED ITEMS, WHICH IS CHRONOS COURIERS. WE ALSO USE BLUE DART, TNT, SPEED POST & GATI FOR LOCAL SHIPPING DEPENDING UPON YOUR LOCATION AND REACH.

    4.     WILL I BE INTIMATED WITH THE STATUS OF MY PURCHASE?

    YES. YOU WILL BE RECEIVING AN ORDER NUMBER AGAINST EVERY PURCHASE THAT YOU MAKE. ONCE YOUR PURCHASE IS SHIPPED FROM OUR WAREHOUSE, YOU WILL ALSO RECEIVE A SHIPPING REFERENCE NUMBER OR THE COURIER TRACKING ID. ALL COMMUNICATIONS PERTAINING TO YOUR PURCHASE STATUS WOULD BE DONE THROUGH EMAILS. YOU CAN ALSO CONTACT OUR CUSTOMER SUPPORT EXECUTIVE TO KNOW MORE ABOUT YOUR PURCHASE.

    5.     WHAT SHOULD I DO IF I CANNOT TRACK THE AWB NUMBER ON THE COURIER SERVICE PROVIDER’S WEBSITE?

    AWB NUMBER WILL BE UPDATED ON THE COURIER SERVICE PROVIDER’S WEBSITE WITHIN 24 HOURS FROM THE TIME YOU HAVE BEEN INTIMATED. IF YOU ARE NOT ABLE TO TRACK THE AWB NUMBER AFTER 24 HOURS, PLEASE CONTACT OUR CUSTOMER SUPPORT EXECUTIVE TO KNOW MORE ABOUT THE DELIVERY STATUS

    6.     WHAT HAPPENS IF I AM NOT AVAILABLE TO RECEIVE MY PARCEL?

    SHOULD YOU NOT BE PRESENT WHEN OUR COURIER ATTEMPTS TO DELIVER YOUR PARCEL, OUR COURIER PARTNER MAKES ATTEMPTS TO REACH YOU VIA A PHONE CALL AND SMS. PLEASE ENSURE THAT YOU TAKE CALLS FROM OUR COURIER PARTNER TO FACILITATE DELIVERY OF YOUR PACKAGE. A SECOND ATTEMPT WILL AUTOMATICALLY BE MADE WITHIN 24 HOURS. AFTER THE SECOND ATTEMPT, OUR COURIER WILL HOLD ON TO YOUR PARCEL FOR 3 DAYS AWAITING FURTHER INSTRUCTIONS FROM THE RECIPIENT BEFORE RETURNING YOUR PARCEL TO ORGIN.
    ONCE THE PARCEL HAS BEEN SENT BACK TO US, YOU MUST WAIT UNTIL IT ARRIVES IN OUR ORDER PROCESSING CENTER. AT THIS TIME YOU WILL AUTOMATICALLY RECEIVE AN EMAIL ASKING YOU IF YOU WOULD LIKE US TO RESEND YOUR PARCEL .WE WILL HOLD THE PARCEL FOR YOU AT OUR ORDER PROCESSING CENTER FOR A WEEK FROM THE TIME WE SEND YOU AN EMAIL. IF WE DO NOT HEAR FROM YOU IN THIS TIMEFRAME WE WILL NEED TO CANCEL YOUR ORDER AND REFUND AS PER THE REFUND POLICY.  PLEASE NOTE THE SHIPMENT COST FOR RESENDING THE PARCEL WILL BE BORNE BY THE CUSTOMER.

    7.     CAN I CHOOSE THE DELIVERY DATE & TIME?

       GROCERY  PRODUCTS ONLY AVAILABLE THIS (DATE TIME) OPTION.  BUT OTHER PRODUCTS INCLUDE WE ARE NOT UNABLE TO MAKE CHANGES TO YOUR EXPECTED DELIVERY DATE. ONCE WE RECEIVE THE STOCK IN OUR ORDER PROCESSING CENTER, THE ITEMS ARE SORTED AND PUT INTO PARCELS FOR DISPATCH TO OUR MEMBERS. DURING THIS PREPARATION PHASE, WE ARE UNABLE TO INTERVENE TO DISPATCH YOUR PARCEL BEFORE OR AFTER THE OTHERS.

     

    III.     WARRENTY

     

                                  1.          HOW DOES WARRANTY ON MY PURCHASE WITH SMARTNSHOP WORK?

    IMPORTED CATALOGUE – ALL PRODUCTS COME WITH RESPECTIVE ORIGINAL MANUFACTURER'S WARRANTY AND MOST OF THE MANUFACTURERS HAVE AUTHORIZED SERVICE CENTER’S IN INDIA. WE DO NOT REPRESENT ANY BRAND OR MANUFACTURER. ALL OUR PRODUCTS ARE INSURED UP TO YOUR DOORSTEP FOR DAMAGE OR FOR LOSS IN TRANSIT FOR YOUR 100% PEACE OF MIND. ANY DAMAGE SHOULD BE REPORTED WITHIN 1 DAY OF DELIVERY. 

     

    DOMESTIC CATALOGUE – ALL PRODUCTS COME WITH RESPECTIVE ORIGINAL MANUFACTURER'S WARRANTY ARE SERVICEABLE AT THE CORRESPONDING BRAND'S AUTHORIZED SERVICE CENTER(S) IN INDIA, UNLESS SPECIFIED OTHERWISE.

                                  2.     WHAT SHOULD I DO IF THE PRODUCT BECOMES DEFECTIVE?

    ALL OUR ITEMS GO THROUGH STRINGENT QUALITY CHECKS AND ARE PACKED SECURELY AND SAFELY TO PREVENT ANY LOSS OR DAMAGE DURING TRANSIT. HOWEVER, IF YOU STILL RECEIVE A DAMAGED OR A DEFECTIVE PRODUCT, WE ARE EXTREMELY SORRY. PLEASE CONTACT OUR CUSTOMER SUPPORT EXECUTIVE WITHIN 1 DAY OF THE DELIVERY AND WE WILL RESOLVE THE COMPLAINT IN YOUR FAVOR

     

    IV.     RESTRICTED ITEMS

     

    1.     ARE THERE ANY ITEMS PROHIBITED / RESTRICTED FOR IMPORT INTO INDIA? 

    YES, THE FOLLOWING CATEGORIES OF PRODUCTS ARE RESTRICTED / PROHIBITED FOR IMPORT INTO INDIA. ORDERS FOR SUCH PRODUCTS WILL NOT BE FULFILLED BY SMARTNSHOP EXIM. TO AVOID DELAYS IN PROCESSING YOUR ORDER, PLEASE ENSURE THAT YOUR PURCHASE DOES NOT INCLUDE SUCH PRODUCTS.

    AIR GUNS (.177 AND .22 CALIBER), RIFLESCOPES, GAS POWERED AIR SOFT GUNS, CO2 CARTRIDGES, CROSSBOWS, ARROWS, AIR GUN PELLETS, WEAPONS, SWORDS, KNIVES (BLADES ABOVE 10 INCHES)

    2-WAY RADIO SETS (WALKIE-TALKIES)

    SATELLITE PHONES

    JEWELRY

    SEX TOYS / ADULT TOYS

    PERISHABLE FOOD AND PET FOOD

    PRESCRIPTION DRUGS/ GENDER PREDICTION KIT

     

    2.     ARE THERE ANY ITEMS PROHIBITED / RESTRICTED FOR EXPORT FROM INDIA?

    EFFECTIVE JANUARY 10, 2011 THE SCOPE OF CONSUMER COMMODITY ITEMS THAT ARE CLASSIFIED AS HAZARDOUS MATERIAL, DANGEROUS GOODS, PROHIBITED OR RESTRICTED ARTICLES HAS BEEN SIGNIFICANTLY WIDENED AND THE FOLLOWING PRODUCTS CANNOT BE PURCHASED AND EXPORTED FROM THE INDIA DUE TO SIGNIFICANT RESTRICTIONS AND SPECIAL HANDLING REQUIREMENTS TO TRANSPORT THEM BY AIR. TO AVOID DELAYS IN PROCESSING YOUR ORDER, PLEASE ENSURE THAT YOUR PURCHASE DOES NOT INCLUDE SUCH PRODUCTS.

    FLAMMABLE ITEMS- AEROSOL SPRAY, CIGARETTE LIGHTERS FLUIDS  ETC.

    ALCOHOL AND TOBACCO

    CHEMICALS AND FERTILIZERS

    PLANTS

    FURS

    POISONOUS ARTICLES

    CORROSIVES

    GASSES

    CURRENCY- CASH, BEARER FORM OF NEGOTIABLE INSTRUMENTS, CREDIT CARDS AND SIM CARDS

    FIRE ARMS, EXPLOSIVES AND AMMUNITION

    TOXIC AND INFECTIOUS SUBSTANCES

    LIQUIDS AND SEMI LIQUIDS (INCLUDES LOTIONS, PERFUMES, CREAMS, WAXES, GELS, GLOSS, ETC.)

    ANIMALS

    PRECIOUS METALS AND STONES

    ILLEGAL NARCOTICS AND DRUGS

    COUNTERFEIT AND PIRATED GOODS, MEAT, MILK, CHEESE AND OTHER ANIMAL PRODUCTS

     

     

    3.     WHY HAS SMARTNSHOP LISTED A RESTRICTED ITEM ON SALE?

    OUR CONTENT MANAGEMENT TEAM ENSURES THAT ONLY SALEABLE ITEMS ARE LISTED ON THE WEBSITE. HOWEVER, ERRORS MAY HAPPEN DURING BULK LISTING OF ITEMS. PLEASE CONTACT OUR CUSTOMER SUPPORT EXECUTIVE FOR ANY SUCH VERIFICATION BEFORE THE PURCHASE. ANY PURCHASE OF RESTRICTED ITEM WILL BE CANCELLED FOR A FULL REFUND AND INTIMATED TO YOU.

     

     

     

    V.     ACCOUNT CREATION

     

    I.        HOW DO I SIGHNUP/SIGHNIN MY ACCOUNT?

    THE INSTRUCTIONS TO ACTIVATE YOUR ACCOUNT WILL BE SENT TO YOUR EMAIL ONCE YOU HAVE SUBMITTED THE REGISTRATION FORM. EASILY LOG IN IF YOU HAVE ALREADY GOOGLE FACE BOOK, LINKEDIN, TWITTER ACCOUNT. IF YOU DID NOT RECEIVE THIS EMAIL, YOUR EMAIL SERVICE PROVIDER’S MAILING SOFTWARE MAY BE BLOCKING IT. YOU CAN TRY CHECKING YOUR JUNK / SPAM FOLDER OR CONTACT US AT SMARTNSHOPCBE@GMAIL.COM.

    VI.    AM HAVING PROBLEMS ACCESSING WWW.SMARTNSHOP.COM. SOME OF THE PAGES LOOK WEIRD. AM I USING THE RIGHT BROWSER?

    AS WWW.SMARTNSHOP.COM USES SOME OF THE LATEST GRAPHICS DESIGNS WHICH MAY NOT BE SUPPORTED IN LOWER VERSION OF BROWSERS, IT IS RECOMMENDED THAT YOU USE THE FOLLOWING BROWSERS TO ACCESSWWW.SMARTNSHOP.COM:

    1. MICROSOFT INTERNET EXPLORER VERSION  10 ONWARDS. DOWNLOAD THE LATEST MICROSOFT INTERNET EXPLORER AT: HTTP://WINDOWS.MICROSOFT.COM/EN-US/INTERNET-EXPLORER/DOWNLOAD-IE

    2. MOZILLA FIREFOX VERSION 10 ONWARDS. DOWNLOAD THE LATEST MOZILLA FIREFOX AT: HTTPS://WWW.MOZILLA.ORG/EN-US/FIREFOX/NEW/

    3. GOOGLE CHROME VERSION 12 ONWARDS. DOWNLOAD THE LATEST GOOGLE CHROME AT: HTTPS://WWW.GOOGLE.COM/CHROME/BROWSER/DESKTOP/

    IN ADDITION, PLEASE ENSURE THAT YOUR JAVASCRIPT AND COOKIE IS ENABLED ON YOUR BROWSER.

    VII.   HOW CAN I TRACK MY ORDERS & PAYMENT?

    AFTER LOGGING INTO YOUR ACCOUNT, THE STATUS OF YOUR CHECKOUT HISTORY CAN BE FOUND UNDER ORDER HISTORY. FOR ORDERS VIA REGISTERED POSTAGE, A TRACKING NUMBER (ARTICLE TRACKING NUMBER) WILL BE GIVEN TO YOU AFTER THE RECEIPT GIVEN FROM WWW.SMARTNSHOP.COM.

     

    .

     

               

    VIII.  WHAT HAPPENS IF THE PRODUCT IS MANUFACTURE DEFECT/EXPIRED/WRONG PRODUCTS/MISSING/DAMAGED ITEM ARRIVED?

    WE TAKE SUCH MATTERS VERY SERIOUSLY AND WILL LOOK INTO INDIVIDUAL CASES THOROUGHLY. ANY PRODUCT THAT FALLS UNDER THE BELOW CATEGORIES SHOULD NOT BE THROWN AWAY BEFORE TAKING PHOTO PROOF AND EMAILING THE PHOTO OF THE AFFECTED PRODUCT AND YOUR D.O (DELIVERY ORDER) TO US AT SUPPORT@SMARTNSHOP.COM WITHIN A MINUTE).

    WE REGRET TO INFORM YOU THAT NO REFUNDS WILL BE GIVEN FOR ORDERS THAT FALL UNDER THE BELOW CATEGORIES.

    1. IN THE PRODUCT THAT THE WWW.SMARTNSHOP.COM  YOU'VE RECEIVED IS MANUFACTURED DEFECT IN ANY WAY YOU PERCEIVE, WE WILL REQUIRE PHOTO PROOF OF THE PRODUCT AND YOUR D.O (DELIVERY ORDER) AS WELL AND YOU MAY BE REQUIRED TO SEND US BACK THE PRODUCT FOR CLOSE INSPECTION AND REVIEW BEFORE A DECISION IS MADE TO RE-SEND A PRODUCT TO YOU AT NO COST, SUBJECT TO AVAILABILITY. THE POSTAGE COST WILL  BE CREDITED BACK TO YOUR ACCOUNT AFTER WE RECEIVE THE RETURNED ITEM.

    2. IN THE EVENT THAT YOU RECEIVE AN EXPIRED PRODUCT, WE WILL REQUIRE CLEAR PHOTO PROOF OF THE PRODUCT AND ITS EXPIRY DATE FOR CLOSE INSPECTION AND REVIEW BEFORE A DECISION IS MADE TO RE-SEND A PRODUCT TO YOU AT NO COST, SUBJECT TO AVAILABILITY.

    3. IN THE EVENT THAT YOU'VE RECEIVED THE WRONG PRODUCT, WE WILL REQUIRE PHOTO PROOF OF THE WRONGLY SENT PRODUCT AND D.O (DELIVERY ORDER) AND AFTER REVIEWING, WE'LL RE-SEND THE CORRECT PRODUCT TO YOU AT NO COST, SUBJECT TO AVAILABILITY.

    4. IN THE EVENT YOU'VE RECEIVED YOUR ORDER WITH A MISSING PRODUCT, WE WILL REQUIRE YOU TO EMAIL US A CLEAR PHOTO PROOF OF YOUR D.O (DELIVERY ORDER) TO SUPPORT@SMARTNSHOP.COM AND AFTER WHICH, KINDLY GIVE US A CALL AT (+91) 9489622995, 04223229600 AND OUR CUSTOMER SERVICE OFFICER WILL ATTEND TO YOU TO FIND OUT MORE BEFORE A DECISION IS MADE TO RE-SEND THE MISSING PRODUCT TO YOU AT NO COST, SUBJECT TO AVAILABILITY.

     

     

     

     

     

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Warranty

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  • consectetur adipiscing elit

    Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Payment

  • sed do eiusmod tempor incididunt

    Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

  • consectetur adipiscing elit

    Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.