Return & Exchange Policy

Return & Exchange Policy

At Smart N Shop, customer satisfaction is our top priority. We carefully inspect all products before dispatch to ensure quality. However, if you receive a damaged, defective, or incorrect item, we are here to help.

Eligibility for Exchange

• Exchange requests must be made within 2 days of receiving the product.

• The item must be unused, unworn, unwashed, and in its original condition and packaging.

• Original tags, accessories, and invoice (if provided) must be included.

Valid Reasons for Exchange

We accept returns or exchanges only in the following cases:

• Received a damaged or defective product

• Received a wrong item (different from the order)

⚠️ Returns or exchanges based on personal preference, size issues, color variation (due to screen differences), or change of mind are not accepted.

How to Request a Return or Exchange

1. Contact us on WhatsApp or email within 2 days of delivery.

2. Share your order number, clear photos/videos of the product, and the issue.

3. Our team will review the request and guide you through the next steps.

Exchange Process

• Once approved, the product will be exchanged with the same item (subject to availability).

• If the same product is unavailable, store credit or an alternative may be offered.

Return Shipping

• If the issue is from our side (damaged, defective, or wrong item), return shipping will be covered by Smart N Shop.

• If returned without a valid reason, the request will not be accepted.

Non-Returnable Items

The following items are non-returnable and non-exchangeable:

• Items on sale or clearance

• Used or damaged items due to customer handling

• Innerwear, personal care, or hygiene-related products (if applicable)

Refund Policy

• Currently, cash refunds are not offered.

• Approved cases may receive an exchange or store credit only.

Contact Information

For return or exchange requests, contact us at:
📧 admin@smartnshop.com
📱 WhatsApp Support available: +923345517773